Running your business
Approving offers, customers and analytics.
19 questions
How do I approve an offer?
Open Business. Offers waiting for you are listed there with Approve and Reject.
Link to this answerHow do I know an offer is waiting?
Business shows a count next to each of your businesses for offers awaiting approval.
Link to this answerCan I give a reason when rejecting?
Yes, and the person who created the offer sees it in My Deals.
Link to this answerWhen does an approved offer start?
Immediately. Its expiry is counted from the moment you approve it.
Link to this answerHow do I redeem a customer's code?
Open Business and use Scan. Point the camera at their QR code, or type the eight characters in.
Link to this answerCan staff redeem codes without my account?
Anyone signed in to an account that owns the business can redeem for it.
Link to this answerWhere do I see who redeemed?
Customers lists everyone who posted an offer for you or redeemed one, with counts for each.
Link to this answerWhy does one person appear once when they have several offers?
Customers shows one row per person, with their totals, rather than one row per offer.
Link to this answerWhat is in Analytics?
Redemptions over time, your busiest days and hours, top offers, who brings you the most customers, offer status, capacity used, and where your customers are.
Link to this answerCan I see analytics per business?
Yes. Switch business at the top of the page, or view all of them together.
Link to this answerWhat does capacity used mean?
How much of the total redemptions across your live offers has been used.
Link to this answerWhat is an ambassador?
Someone who created an offer for your business.
Link to this answerHow do I archive my business?
Business settings, then Archive in the danger zone at the bottom.
Link to this answerWhat happens when I archive my business?
Its offers stop showing everywhere, its public page stops working, and it cannot be found when someone creates a new offer.
Link to this answerIs archiving my business permanent?
No. You can restore it at any time, and everything returns exactly as it was.
Link to this answerIf I restore my business, do offer expiry dates change?
No. Offers come back with the same dates they had, even if it was days later.
Link to this answerWhere do I restore an archived business?
It stays in your Business list, dimmed and marked Archived. Open its settings and restore it there.
Link to this answerCan customers still see my archived business?
No. Only you can see it while it is archived.
Link to this answerDoes archiving delete anything?
No. Nothing is deleted, and your offers and history are intact when you restore.
Link to this answerStill stuck?
Send us a message and we will get back to you. No extra account needed.
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