Redeeming an offer
Codes, QR, and using a deal in store.
18 questions
How do I redeem an offer?
Open the offer, tap Redeem, and show the QR code or the eight-character code to staff at the business.
Link to this answerWhat is the eight-character code?
It is four characters identifying the offer plus four identifying you, shown with a dash between them for readability.
Link to this answerDo I need an account to redeem?
Yes. The code includes a part that identifies you, so you have to be signed in.
Link to this answerDoes the code work if I have no signal in the shop?
The business needs a connection to confirm the code, so redeeming requires one of you to be online.
Link to this answerHow does the business confirm my code?
They scan your QR code with their camera, or type the eight characters in. Your screen turns green the moment it goes through.
Link to this answerCan I redeem the same offer twice?
No. Each person can redeem a given offer once.
Link to this answerCan I redeem several different offers at the same business?
Yes, as long as each one is a different offer.
Link to this answerWhat does already redeemed mean?
That offer has already been used on your account and cannot be used again.
Link to this answerWhat does sold out mean when redeeming?
The offer reached its maximum number of redemptions before you got there.
Link to this answerWhat does that offer has ended mean?
The offer passed its expiry date and can no longer be redeemed.
Link to this answerWhat does that offer belongs to another business mean?
The code was entered at a business that does not own this offer. Codes only work at the business the offer is for.
Link to this answerThe code did not match any offer. Why?
The code was typed incorrectly, or the offer no longer exists. Check the characters and try again.
Link to this answerDoes my code change?
No. Your half of the code is permanent, and each offer's half is fixed too.
Link to this answerIs it safe if someone sees my code?
Only the business the offer belongs to can accept it, and only once. It is not a payment method.
Link to this answerCan I redeem on behalf of a friend?
No. The code identifies your account, so each person redeems with their own.
Link to this answerDo I have to buy something to redeem?
That depends on the offer's conditions. Read them on the offer page before you go.
Link to this answerWhere do I see what I have redeemed?
My Deals has a Redeemed tab listing every offer you have used and when.
Link to this answerCan the business refuse my code?
The conditions on the offer are what it is subject to. If something is unclear, ask the business before you order.
Link to this answerStill stuck?
Send us a message and we will get back to you. No extra account needed.
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